Returns

In contracts concluded remotely, the consumer has the right to inform the company within 14 days of receiving the goods that they are withdrawing from the contract, without having to provide a reason for their decision. The withdrawal from the order/contract must be sent in writing to the address DEEO d.o.o., Gornji Črnci 26, 9261 Cankova or by email to info@hoplales.si.

The only cost borne by the consumer in connection with the withdrawal from the contract is the direct cost of returning the goods. All products purchased from the provider www.hoplales.si are such that they can be returned by mail. Please notify us of your intended return in writing to the contact email address info@hoplales.si.


The consumer must return the goods within 30 days from the notice of withdrawal from the contract. The company must refund payments as soon as possible, but no later than 14 days after receiving the notice of withdrawal from the contract.

The goods must be returned undamaged and in the same quantity, unless the goods are destroyed, damaged, lost, or the quantity has decreased without the consumer’s fault.